Customer Care & Privacy Policy

Our Commitment To Privacy

For our high-profile celebrity guests, elite corporate executives, and those who require additional levels of ensured privacy, Pleasantdale Chateau has in-effect established protocols for discreet multi-layer security and staff discretion.

Our employees operate under strict privacy and non-disclosure agreements. Any information you provide is safely maintained and used only for the purposes of hosting and organizing your event.

To better protect your privacy, we carefully control the individuals permitted on our estate at all times. During each event, no one beyond employees, vendors, and invited guests are allowed on the premises for the duration of your stay.

The seclusion of our estate and inconspicuous security of our Chateau provides guests with the comfort of knowing that they will be in a relaxed, professional and safe environment far from any prying eyes or outside interruptions.

We also provide our event hosts with the option of additional security measures, camera and cell-phone collection from guests, and willing adherence to the signing by our staff of any additional non-disclosure agreements that are requested.

Supplementary security checkpoints are available to further fortify screening and vetting of all individuals visiting the Chateau prior to and during the scope of your event.

If you have any specific needs or questions, please instruct your security service to contact us for privacy and safety protocols not disclosed publicly.

The Online Information We Collect

We provide this notice explaining our online privacy practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected or submitted on Pleasantdale Château’s website. On some pages, you can provide customer feedback or register to receive information materials. The types of personal information collected on these pages are:

  • Name
  • Address
  • Email address
  • Phone number

The Way We Use Online Information:

We use the information you provide about yourself when placing submitting feedback or requests only to communicate directly with you for the specific purposes of your message. We do not share this information with parties outside of our business operations.

We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties or used for marketing purposes, unless specifically requested by you.

If you are a member of our mailing list and wish to be removed, you can at any time revisit our online form and unsubscribe.

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