Effective May 17, 2021

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. THIS IS A BINDING LEGAL AGREEMENT. BY ACCESSING AND CONTINUING TO USE THE SITE, YOU AGREE TO EACH AND EVERY ONE OF THESE TERMS AND CONDITIONS. PLEASE DO NOT USE THE SITE IF YOU DO NOT AGREE TO EACH AND EVERY ONE OF THESE TERMS AND CONDITIONS.

Use of Site

The services of this site are available only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using the site, you represent that you are of sufficient legal age to use the site and to create binding legal obligations for any liability you may incur as a result of the use of the site. You also warrant that you are legally authorized to make the hotel/travel reservations and purchases for either yourself or for another person for whom you are authorized to act.

Your Information

If you wish to reserve a room via our site, you may be asked to supply certain information relevant to your order including, without limitation, your name, your email, your telephone number, your credit card number, the expiration date of your credit card, your billing address, and your mailing information.

You represent and warrant that: (i) You have the legal right to use any credit and/or debit card(s) or other payment method(s) in connection with any room reservation; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your order.

Use of Personal Information

We use your personal information for various purposes described below:

  • Book the requested stay or enable room booking
  • Provide services related to the booking and/or account
  • Create, maintain, and update user accounts on our platform and authenticate you as a user
  • Maintain your booking history, accommodation and travel preferences, and similar information about your use of our platform and services, and as otherwise described in this Privacy Statement
  • Enable and facilitate acceptance and processing of payments and other transactions
  • Help you to use our services faster and easier through features like the ability to sign-in using your account within the online services and sites of our third-party services

Inaccuracies and Errors

Pleasantdale Chateau and Conference Resort Inc. information may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Pleasantdale Chateau and Conference Resort Inc. not assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honor reservations or information affected by such inaccuracies. Pleasantdale Chateau and Conference Resort Inc. reserves the right to make changes, corrections, cancellations and/or improvements to Pleasantdale Chateau and Conference Resort Inc. information, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

Mis-Communications / Lost Transactions

Pleasantdale Chateau and Conference Resort Inc. and any other providers of products or services related to the site is not responsible for communication malfunctions, failures, or difficulties, or lost, stolen, or misdirected, transmissions, messages or entries, or the security of any such communications. Further, Pleasantdale Chateau and Conference Resort Inc. and any other providers of products or services related to the site is not responsible for incorrect or inaccurate entry information, whether caused by user(s) or by any of the equipment or programming associated with the site, or by any technical or human error that may occur in the processing of any information related to the sites. Pleasantdale Chateau and Conference Resort Inc. and any other providers of products or services related to the site may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

You agree that neither Pleasantdale Chateau and Conference Resort Inc. nor any other providers of products or services related to the site are responsible for any damages that may arise as a result of any travel or hotel arrangements or other orders you request or make on the site which are not processed or accepted for any reason.

Security

We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal information that we collect and process.

Record Retention

We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfill the requested services, unless a longer retention period is required or permitted by law. We will deidentify, aggregate, or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.

The criteria we use to determine our retention periods include:

  • The duration of our relationship with you, including any open accounts you may have or recent bookings or other transactions you have made on our platform
  • Whether we have a legal obligation related to your personal information, such as laws requiring us to keep records of your transactions with us
  • Whether there are any current and relevant legal obligations affecting how long we will keep your personal information, including contractual obligations, litigation holds, statutes of limitations, and regulatory investigations

Confidentiality

Credit card information With respect to all communications you make to us regarding Pleasantdale Chateau and Conference Resort Inc. including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and we shall have no obligation to protect your communications from disclosure; (b) we shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) we shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

Passwords

Our site may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to certain portions of our site (“access codes”). You are entirely responsible for maintaining the confidentiality of your access codes and for all activities that occur under your account.

Termination

We reserve the right to immediately terminate your account in our sole discretion and without prior notice to you wherever there is a reason including, for example, if you violate any part of these Terms and Conditions. Upon termination, your right to use the service will cease immediately.

Changes to These Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these terms at any time. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please cease using the site and the service.

Limitation of Liability

To the maximum extent permitted by law, we, other members of our group of and affiliated companies and third parties connected to us hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to them and any materials posted on them, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

IN THE EVENT PLEASANTDALE CHATEAU AND CONFERENCE RESORT INC. IS HELD LIABLE FOR ANY DAMAGES RELATED TO THE SITE, TO THE FULLEST EXTENT PERMITTED BY LAW, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE LIMITED TO REIMBURSEMENT OF THE CHARGES FOR SERVICES OR PRODUCTS PAID BY YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU HEREBY WAIVE ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO THIS SITE BEYOND ONE (1) YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH SUCH CLAIM OR ACTION IS BASED.

Dispute Resolution

If you have any concern or dispute about the service, you agree to first make efforts to resolve the dispute informally by contacting Pleasantdale Chateau and Conference Resort Inc.

For details about cancellations, our refund policy, and guest obligations, please visit https://pleasantdale.com/cancellationpolicy.

If you have questions about these Terms and Conditions, please send an e-mail to [email protected].

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